ORDER RETURNS/REFUND POLICY:
The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 30 calendar days of receiving your order, and we will give you a full refund. The company might request additional information from the customer in case the device is reported as defective or faulty. The cost of shipping for returned items are covered by customers.
All customers who order from a sale are subject to final sale (no returns). If you have an issue with your order or product please email firstname.lastname@example.org.
Some items marked "FINAL SALE" in the product description, are not eligible for refund, store credit, or exchange. This includes all items in our "Sale" sections.
Customer is able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email email@example.com to cancel within the time period.
REFUNDS PROCESSING TIME:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, send us an email to firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
WARRANTY TERMS & CONDITIONS :
1-year Limited Warranty
Meilen warrants this device for a period of ONE (1) YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.
The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify Meilen during the warranty period, Meilen will, at its discretion, replace the device free of charge.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. The barcode located on the box guarantees the authenticity of the device. To claim your warranty, you must email email@example.com for assistance. Shipping costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.